This Warranty and Product Issues Policy explains how Viva Wholesale Inc handles defective products, missing parts, product issues, and warranty-related requests. This Policy does not limit any mandatory legal rights that apply to consumers in their country of residence.
1. Product Condition
We aim to provide products that match their product descriptions, images, specifications, and applicable quality standards.
Toys may have slight variations in color, texture, or finish due to manufacturing processes. Such variations are not defects unless the product page states otherwise.
2. Reporting Product Issues
If you believe your product is defective, damaged, incomplete, or not as described, contact us at info@vivawholesaleinc.com.
Please include your order number, product name, description of the issue, photos or videos showing the issue, photos of packaging if shipping damage is involved, and photos of labels, batch numbers, or product tags if available.
3. Missing Parts or Accessories
If your order is missing parts, accessories, or instructions, contact us. Depending on the situation, we may provide replacement parts, missing accessories, or additional instructions.
4. Manufacturing Defects
A manufacturing defect may include a structural or functional problem caused by production or materials.
A manufacturing defect does not include normal wear and tear, damage caused by misuse, failure to follow instructions, modification or repair by the customer or third party, damage caused by moisture, heat, sunlight, pets, children, accidents, or commercial use unless the product is expressly sold for commercial use.
5. Available Remedies
Depending on the issue and applicable law, remedies may include replacement part, replacement product, partial refund, return for refund, or another remedy required by applicable law.
We may request photos, videos, inspection, or return of the product before approving a remedy.
6. EU Legal Guarantee
For consumers in the European Union, this Policy does not limit your mandatory legal guarantee rights for goods that are defective, non-conforming, or not as advertised.
7. Manufacturer Warranties
Some products may include a manufacturer warranty. If a manufacturer warranty applies, details may be included on the product page, product packaging, instruction manual, or warranty documentation.
Manufacturer warranties are in addition to, and do not replace, mandatory consumer rights where applicable.
8. Contact Us
Store Name: Viva Wholesale Inc
E-mail: info@vivawholesaleinc.com
Phone: +1 213 785 4921
Address: 339 Wall St # C, Los Angeles, CA 90013, United States
Service Hours: Monday - Friday: 9:00 AM - 5:00 PM (CST)